About Chopsticks Japanese restaurant
The Retired & Disabled Police of America (RDPOA) is a fraternal organization formed in October, 1990 and incorporated under the laws of the District of Columbia as a non-profit corporation, and is managed by a Board of Directors consisting of a President, Vice President, Secretary, Treasurer, and Executive Director.
My family and I have been long time customers of Chopsticks and tonight we were extremely disappointed in the poor food quality, and lack of good service. The overall quality of the food and service has plummeted in the last few years. Despite knowing the quality has decreased, we decided to go to Chopsticks for dinner to give it another try since it hasn’t ever been horrendous. We ordered a grilled teriyaki salmon, and were served a fried teriyaki white fish, which we make our server aware of. This took around 15 minutes to “remedy” and the $16 salmon that was subsequently served was minuscule and extremely overcooked. Our hibachi chicken was also very dry. We informed our cashier of the order coming out wrong and then the salmon being wildly overcooked, to which she said “I’m sorry” which is not how you solve issues in the food service industry. You don’t serve someone the wrong dish, hesitate to fix their order, then serve something inedible and just say “I’m sorry” to remedy the situation. Here is how you *should* handle this: handle the miscommunication swiftly and gracefully, with a sincere apology. Do not, however, wait until the rest of the table has almost finished eating to serve the corrected dish. Then, after taking that long to get the dish out and it coming out terribly cooked, you should comp part or all of the cost to attempt to make up for your poor service and quality. “I’m sorry” will never suffice when you mess up this badly. They had multiple opportunities to fix this, none of which were executed successfully. I truly will not come back, which is sad to say as a long time customer who has loved Chopsticks in the past. This is an extreme let down to what Chopsticks used to be. Please save your money and go elsewhere if you’re looking for good quality food and great accommodating service!
We order from here using DoorDash often. We have never eaten at the actual establishment. The food is very consistent and good!! The value for the money is on point! The double meat habachi is awesome. We love their dumplings which are nice and thin. The crab rations are good… but the serving has gotten smaller.. very good miso soup with a lot of seaweed.
Sanitation Score: 97 Our inaugural visit to Chopsticks was delightful! The ambiance was charming, and the service exceeded expectations. Opted for the General Tso Chicken with fried rice. The cracked peppercorn on the rice was a bit overpowering – to the point of being indelible for me. The chicken, while not bad, could have been crispier with a touch more spice. I acknowledge the variability in General Tso's preparation across places. Although I might return to explore other menu items, it won't be an immediate revisit for me. On a positive note, the wontons were fantastic, and we thoroughly enjoyed the dumplings.
Very friendly staff on this first visit. Good selection on the menu. Wife had hibachi and I got the curry. Hibachi chicken was very good. Quality ingredients and seasoning. Curry was flavorful, just a little heavy on the onions. Price was fair.
The new location and decorations are awesome. Servers are new and old ones too and food very good. Salad is very basic and amounts of food are just right for the price. There are busy and non busy hours to chose from. Decor is calm and minimalist, specially the Mt. Fuji painting. Definitely fun place for a small town. Must try